TY TRADING & SUPPLY SDN BHD (202601016905 (1679002-A)) operates tytradinnsupply.com. For questions about this policy, please contact us at ty_trading_n_supply@outlook.com.
Business address: 66A, Jalan Bakawali 49, Taman Johor Jaya, 81100 Johor Bahru, Johor, Malaysia.
Last updated: 22 August 2026
Order Processing
Orders are processed after payment confirmation and stock availability checks. Processing times may vary during weekends, public holidays, peak seasons, supplier delays, or courier disruptions.
Delivery Coverage
We arrange delivery within Malaysia where courier service is available. Delivery options, charges, and estimated delivery times may vary depending on the delivery address, product size, product weight, and courier provider.
Shipping Fees
Shipping fees, where applicable, will be shown during checkout or confirmed before order completion. Bulky, heavy, or special handling items may require additional delivery charges.
Delivery Time
Estimated delivery times are provided as guidance only and are not guaranteed. Delays may occur due to courier operations, weather, incomplete address details, customer availability, customs or regulatory checks, or other circumstances outside our control.
Receiving Your Order
Please check your parcel when it arrives. If the package appears damaged or the item is incorrect, defective, or incomplete, contact us promptly with your order number, photos or videos, and packaging details.
Failed Delivery
Customers are responsible for providing accurate delivery information and being available to receive the parcel. Additional charges may apply for re-delivery, address changes, or returned parcels caused by incorrect details or failed delivery attempts.
Contact
For shipping questions, contact TY TRADING & SUPPLY SDN BHD at ty_trading_n_supply@outlook.com through tytradinnsupply.com.