TY TRADING & SUPPLY SDN BHD (202601016905 (1679002-A)) operates tytradinnsupply.com. For questions about this policy, please contact us at ty_trading_n_supply@outlook.com.
Business address: 66A, Jalan Bakawali 49, Taman Johor Jaya, 81100 Johor Bahru, Johor, Malaysia.
Last updated: 22 August 2026
General Policy
We want customers to receive products in good condition and as described. If you receive an incorrect, damaged, defective, or incomplete item, please contact us as soon as possible with your order details, photos or videos of the issue, and the product packaging.
Return and Exchange Requests
Return or exchange requests should be made within 7 days after receiving the order. Items should be unused, clean, in original condition, and returned with original packaging, accessories, manuals, tags, and proof of purchase where applicable.
Non-Returnable Items
For hygiene and safety reasons, certain mobility aids, body support items, personal care products, used products, clearance items, customized items, and items damaged due to misuse may not be eligible for return, refund, or exchange unless they are defective or supplied incorrectly.
Assessment
All returned items are subject to inspection. We may refuse a return, refund, or exchange if the item is used, altered, damaged after delivery, missing parts, or not returned in suitable condition.
Refunds
Approved refunds will be processed using a suitable payment method after the returned item has been received and checked. Processing time may vary depending on the payment provider or bank.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to our error, a defective item, or an item damaged before delivery. Customers may be responsible for return shipping costs unless otherwise agreed by us.
How to Request Assistance
Please contact TY TRADING & SUPPLY SDN BHD at ty_trading_n_supply@outlook.com through tytradinnsupply.com before returning any item. Returns sent without prior confirmation may not be accepted.